We take both privacy and personal data security seriously, so please take a moment to read through our Privacy Notice to ensure that you're comfortable.
Leela&Rêve, a brand owned by Verum Partners Ltd ('we’, 'us’ or 'our’) is committed to ensuring that your privacy is protected. We are what is known as a 'data controller’. This means that we are responsible for deciding how we hold and use personal information about you. This Privacy Notice sets out how we gather, use and protect any information that you give to us when you use this website. We may make changes to this notice from time to time by updating this page, so please check back occasionally to ensure that you are happy. In dealing with your personal data, we will comply with relevant legislation in force in England and Wales. This notice is effective from 1st July 2024.
Depending on the type of contact we have with you (for example, whether you are buying with us, or you're just browsing) we might collect the following types of information:
We collect children’s personal data from adults. Access to Leela&Rêve is intended to be acquired by parents and not to be acquired by children directly. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have inadvertently received personal data from a child under the age of 13, we will delete such information from our records.
We endeavour to keep the amount of personal information we request to a minimum at all times. Any data that's shared with us is used only to deliver an expected service. The specific situations in which we will process your personal information are listed below.
Contact details to speak with you, to let you know when you order has been dispatched, for example.
Use your payment card details to charge you for your order.
OR
Provide your details to a secure third-party payment provider. The third-party does not retain your card details after processing the transaction.
We will use technical information about you and your computer or device for the purpose of maintaining and improving our website and the quality and efficiency of our services.
Using your contact details for electronic direct marketing purposes.
We cannot process your order without knowing where to post your items and who to contact about the items.
The basis for this processing will be that it is necessary for the purpose of entering into a contract with your or fulfilling a contract which we have entered into.
To take payment for your order.
The basis for this processing will be that it is necessary for the purpose of entering into a contract with your or fulfilling a contract which we have entered into.
To achieve our aim of ensuring our website and services are operated as effectively as possible.
The basis for this processing will be that it is necessary for our legitimate interest in ensuring the quality and efficiency of our website services.
If you are not an existing customer, we will only carry out this processing if you have provided opt-in consent as set out in more detail below.
The basis for this processing will be that you have provided your specific consent to it.
If you are an existing customer, we may carry out this processing, but you will have the ability to opt out of this at any time (including when you create an account or otherwise sign up with us).
The basis for this processing will be that it is necessary for our legitimate interest in ensuring that you are aware of the full range of products and services which we offer.
In respect of using your personal information for the purposes of direct marketing, or sharing your data with others, we will give you the choice of providing your consent. If you have opted in, you have the right to later withdraw your consent at any time.
Depending on the contact we have with you we may collect one or more of the following types of information:
Indirect information gathering is done via the use of cookies. You can choose to accept or decline cookies from the website,www.leelareve.com. A cookie is a small file which is placed on your device when you visit a website. The file is added and the cookie helps analyse web traffic, or lets you know when you visit a particular page. Cookies help us to provide you with a better experience by tailoring the website operations to your needs and responding to you as an individual user, such as identifying the pages you find useful and the pages you do not.
In no way does such a cookie give us access to your computer, or any information about you, other than the data you choose to share with us.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and it does not identify you individually.
Note also that third party cookies might be downloaded onto your device as a result of your use of this website. For example if you were to send information from this website to your social media account, your account may require the use of such cookies to enable this transfer to take place. These cookies are not under our control and we disclaim any responsibility for the acts of third party cookies.
For more information on cookies, please see our Cookie Notice.
Direct information gathering is done via direct contact via email or telephone or cookies. When you make a purchase there is a minimum amount of information required for the website to function and to deliver the expected service. For example, for us to be able to fulfill your order, we need to collect shipping, payment, and contact information.
Social media data gathering is done via technology we employ to help us identify when you may have encountered us through social media, or to send you targeted marketing messages relating to products we have to offer during your social media experience. The use of this technology does result in our holding your personal contact details and likes and dislikes. We do not categorise this information based on what the law describes as “sensitive personal data”.
We use the information we collect to understand your needs and provide you with a better service, in particular for the following reasons:
We don't sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required to by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you have consented to this.
We may also share your data with the following categories of third-parties (who may process your data on our behalf or as data controllers in their own right) in order to allow us to provide our services to you. This will include, but may not be limited to, the following:
You have control over the information we collect from you, either based on your web browser setting controlling the use of cookies, or by seeking permission from you.
Depending on your individual settings, many web browsers automatically accept some cookies, but you can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
You may choose to restrict the collection, or use of your personal information in the following ways:
We take personal data security seriously and have both physical, electronic and procedural safeguards in place to protect the confidentiality and security of any information transmitted to us.
To safeguard the information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit/debit card number, name and address, which means that only we are able to decode your personal information. However, unfortunately, no data transmission over the Internet can be 100% secure. So whilst we will take all steps reasonably necessary to protect the security of your personal information, we cannot 100% guarantee it. Any information transmitted to our website is done at your own risk.
You have the right to request details of personal information which we hold about you under the relevant Data Protection legislation in force at the time. In the first instance we will happily provide a copy of the personal information we hold free of charge. We will try to respond to your request within one month, although it might take us longer if your request is complex.
When requested, we will provide the following:
If you believe that any information we are currently holding about you is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect. If you would like a copy of the information held about you, or to correct any personal information held, please write to hello@leelareve.com.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
This means that we retain your data for 5 years from the last date on which you interacted with our website, unless we believe it is necessary to apply a different retention period as set out below.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. If, for any reason, you cease to be a customer of the company, we will retain and securely destroy your personal information in accordance with applicable laws and regulations in accordance with the timescales above.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
If you have questions about your personal data or our Privacy Notice, please contact us at hello@leelareve.com
